Build Your Career with Us
Join a dynamic team of 20+ professionals committed to excellence, innovation, and customer success.
Why Join Soft Calls?
Competitive Salary
Attractive compensation packages
Health Benefits
Comprehensive health insurance
Career Growth
Clear advancement opportunities
Training & Development
Continuous learning programs
Remote Work
Work from home options
Company Culture
Supportive team environment
Open Positions
We have exciting opportunities across all departments. Find your perfect role.
Team Lead
OperationsMultiple LocationsFull-Time▼
Team Lead
Lead our elite call center operations with expertise in team management and customer excellence.
Key Responsibilities
- •Manage and mentor a team of 15-20 call agents
- •Monitor call quality and performance metrics
- •Conduct training and development sessions
- •Handle escalated customer issues
- •Prepare daily, weekly, and monthly reports
- •Ensure compliance with all policies
Requirements
- ✓3+ years of call center leadership experience
- ✓Proven track record of team management
- ✓Excellent communication skills
- ✓Strong problem-solving abilities
- ✓Customer service expertise
- ✓Motivational leadership style
Fronter Agent
SalesWork from HomeFull-Time▼
Fronter Agent
Be the first voice for our clients, generating high-intent leads with professional communication.
Key Responsibilities
- •Make outbound calls to qualified prospects
- •Present products/services professionally
- •Handle objections and close sales
- •Maintain detailed call records
- •Achieve daily and weekly targets
- •Follow compliance and quality standards
Requirements
- ✓1+ years of call center experience
- ✓Excellent verbal communication
- ✓Sales-driven mindset
- ✓Ability to work independently
- ✓Comfortable with rejection
- ✓Reliable internet connection
QA Specialist
Quality AssuranceMultiple LocationsFull-Time▼
QA Specialist
Ensure quality excellence by monitoring and improving our agent performance standards.
Key Responsibilities
- •Monitor and evaluate call recordings
- •Provide constructive feedback to agents
- •Create quality improvement plans
- •Track performance KPIs
- •Document compliance violations
- •Conduct training on quality standards
Requirements
- ✓2+ years of QA experience
- ✓Strong analytical skills
- ✓Attention to detail
- ✓Knowledge of call center operations
- ✓Training and coaching abilities
- ✓Proficiency with QA tools
Verifier
ComplianceMultiple LocationsFull-Time▼
Verifier
Validate lead quality and ensure compliance with industry standards and regulations.
Key Responsibilities
- •Verify lead information accuracy
- •Validate compliance with regulations
- •Document verification results
- •Identify and report discrepancies
- •Maintain verification records
- •Ensure data quality standards
Requirements
- ✓1+ years of data verification experience
- ✓Attention to detail
- ✓Knowledge of industry regulations
- ✓Strong organizational skills
- ✓Ability to handle high volume
- ✓Accuracy rate of 95%+
Customer Success Manager
Client RelationsMultiple LocationsFull-Time▼
Customer Success Manager
Be the trusted advisor for our clients, ensuring their success and satisfaction.
Key Responsibilities
- •Manage client accounts and relationships
- •Monitor client KPIs and metrics
- •Provide strategic recommendations
- •Handle client concerns and issues
- •Prepare performance reports
- •Identify upsell opportunities
Requirements
- ✓3+ years of account management experience
- ✓Strong client relationship skills
- ✓Analytical and strategic thinking
- ✓Excellent communication abilities
- ✓Sales and negotiation skills
- ✓Industry knowledge preferred
Compliance Officer
Compliance & LegalCorporate OfficeFull-Time▼
Compliance Officer
Ensure all operations meet regulatory requirements and industry standards.
Key Responsibilities
- •Monitor compliance with regulations
- •Audit operations and procedures
- •Develop compliance policies
- •Train staff on compliance
- •Document and report violations
- •Maintain compliance documentation
Requirements
- ✓5+ years of compliance experience
- ✓Knowledge of telecom/BPO regulations
- ✓GDPR and CCPA expertise
- ✓Strong audit experience
- ✓Excellent documentation skills
- ✓Legal knowledge preferred
Application Process
Apply
Submit your application online
Review
We review your qualifications
Interview
Meet our hiring team
Onboard
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Start your journey with Soft Calls today. Apply for any position above or contact us for more information.
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